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Advance Car Rental information
Advance Car Rental Rental TermsYoung Driver Surcharge An age surcharge of $22.00 per day applies to all drivers aged between 21 and 22 years old OR drivers aged 75 years and over.
An age surcharge of $14.30 per day applies to all drivers aged between 23 and 24 years old.
This is a compulsory fee if driver's fall within these age ranges. We can do after hours bookings for a fee of $10. We use a parking service which operates a fast shuttle bus to and from the depot straight to all terminals. This is located about 5 minutes away from the airport. All customers that have vehicles booked at the airport depot should call us (+61 3 9999 2626) to be picked up from their terminal and they will be taken to their vehicle. They will drop their vehicle back to the same place as picked up and they will be dropped back to their terminal. All airport bookings incur the premium location fee of $22.00. AFTER-HOURS PICK UP AND DROP OFF A surcharge of $10 will apply to after hours collections or returns at our airport locations (10:30 pm to 6:59 am). If both pick-up and drop-off are out of office hours a total surcharge of $20 will apply. Bond and Payment All payments including the required bond payment (as per vehicle type) need to be made in advance, before the vehicle is picked up. Advance Car Rental will contact you prior (48 hours) to your pick up to secure the balance due. Therefore, please arrange to have the funds available on your nominated account a few days prior to pick up. Accepted credit cards include Visa, MasterCard (incur a 1.95% fee), Amex and Diners Club (incur a 5.5% fee).
Late Collection/Return Surcharge If the vehicle is not collected or returned at the time allocated, or Advance has not been notified 24 hours prior, there will be a $50.00 fee added to the rental per day plus an $22.00 per hour surcharge applied for every hour until vehicle is collected or returned. Public Holiday Surcharge A public holiday surcharge of $33.00 applies for all pick ups and drop offs. NB: We ONLY service Tullamarine Airport (we do not service Avalon Airport).
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance due will be secured prior to your arrival to pick up your vehicle. Please arrange to have the funds available on your nominated account a few days prior to pick up. Accepted credit cards include Visa, Mastercard which incur a 1.95% fee (along with Amex and Diners Club which attract an additional 5.5% per transaction.)
An amendment fee of $22.00 may apply and will be charged by the supplier directly should you decide to make changes against your confirmed booking.
CONDITIONS OF HIRE
The Rental Agreement is an agreement between the prospective hirer and the Company to rent the vehicle including all accessories, tools, tyres and equipment and any replacement vehicle (the vehicle).
VEHICLE CONDITION AND RETURN
The vehicle is delivered to the hirer in good operating condition with the seal of the odometer unbroken. The hirer agrees to return the vehicle in the same condition (except for ordinary wear and tear NOT INCLUDING WINDSCREEN OR TYRE DAMAGE) together with all tools, tyres, accessories and equipment to the location and on the date specified (or sooner, if demanded by the Company) on the Rental Agreement. The Company may take possession of the vehicle without prior demand and at the hirers expense, if it is illegally parked, used in violation of the law or of the agreement or if it is apparently abandoned. If the seal of the odometer is broken the person responsible will be reported to the appropriate authority and the hirer is responsible for extra charges based on 500 kilometres per day at 50c per kilometre.
Note: The company must be notified and agree to any extension of the period of hire beyond that stated on the agreement in advance of the return date and time or the vehicle will be immediately reported as stolen.
UNAUTHORISED AND PROHIBITED USE
Persons who must not drive the vehicle
(a) A person who is not identified on the agreement or has not been identified in writing to the company or approved by the company in writing.
(b) A person who is not licensed for that class of vehicle.
(c) A person whose blood alcohol concentration exceeds the lawful percentage.
(d) A person who has given or for whom the hirer has given a false name, age, address or drivers license details.
(e) A person whose drivers license has been cancelled, endorsed or suspended within the last three years.
(f) A person who has held a drivers license for less than two years.
CIRCUMSTANCES IN WHICH AND/OR FOR WHICH THE VEHICLE MUST NOT BE USED:
(g) Outside the area of use limitations shown on the agreement.
(h) On unsealed roads or off road conditions unless authorised by the company in writing or the face of the agreement.
(i) To carry persons for hire or to carry any inflammable, explosive or corrosive materials.
(j) To propel or tow any vehicle, trailer, boat or other object unless the company has authorised such use in writing.
(k) To carry any greater load and/or more persons than is lawful or use in a manner or for a purpose other than for which it was designed and constructed.
(l) For racing, pacemaking, reliability trials, speed trials, hill climbing or being tested in preparation for those purposes.
(m) In a dangerous manner.
(n) In contravention of any legislation or regulation controlling vehicular traffic or for any illegal purpose.
o) Unless specified at the time of booking, interstate travel is prohibited.
Note: If the Company received intimation regarding the vehicle being used to travel interstate without prior approval, the hirer will be charged a fee of $45 per day. Further, the vehicle will no longer be covered under any company policy.
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. The insurance excess (deductible) on our vehicles is AUD2750.00 (or AUD5000.00 for the Mercedes) NB: the excess may vary for single vehicle accidents or by driver age (as outlined below). This means if the vehicle is damaged while rented by you, you will be liable for this cost . You can cover yourself against this outcome by taking out excess reduction cover (Collision Damage Waiver).
Single Vehicle Accidents incur the excess of $3300.00 regardless of whether a Collision Damage Waiver has been selected and regardless of age.
Special Note: Joint hirers and all drivers are jointly responsible under the agreement.
The hirer is responsible at all times and will pay the company by allowing and authorising the company to debit their credit card/deposit for the balance of the following charges:
a) All rental charges specified on the agreement.
b) All charges claimed from the company in respect of parking or any other traffic violations incurred during the period of hire or until such later time as the vehicle is returned to the company.
c) All loss or damage to the motor vehicle (including loss of use), third party damages, legal expenses, assessment fees, towing and recovery, storage and company service charges where
(i) any condition of the agreement or any special condition on the agreement has been breached.
(ii) the vehicle is involved in a single vehicle accident unless the Company waives such loss to a single vehicle liability amount shown on the agreement.
(iii) the hirer has left the vehicle unlocked or left the keys in the vehicle and/or has not kept the key secure.
(iv) the under body of the vehicle is damaged regardless of cause when no other vehicle is involved.
(v) the vehicle is totally or partially immersed in water regardless of cause.
(vi) the interior of the vehicle is damaged regardless of cause when no other vehicle is involved.
(vii) the tyres of the vehicle are damaged other than by normal wear.
(viii) the vehicle is damaged by driving it under or into an object lower than the height of the vehicle.
(ix) the hirer has failed to maintain all fluid and fuel levels or failed to immediately rectify or report, to the company any defect of which the hirer becomes aware
(x) the vehicle is damaged by loading or unloading, other than normal wear
(xi) the hirer fails to secure properly any load or equipment which leads to loss caused by any part of said load or equipment
1. If the hirer has paid by use of a credit card or directed the company to bill charges to some other person, corporation, firm or organisation who or which fails to make payment when due, the hirer will immediately pay the full amount due to the company on demand.
2. If the Company does not receive the amount due for its services within 30 days from the due date, the Company has the right to forward the outstanding account to a debt collection agency. Also, in such cases the Company will charge a lodgement fee equivalent to the commission charged by the debt collection agency.
If the hirer acts within the terms and conditions of this agreement the company may grant damage cover (including legal costs incurred with the company's consent) for hirers benefit in respect of damages to the vehicle or third party damage other than any property owned by the hirer (or any friend, relative, associate or passenger) or in the hirers physical or legal control. This cover is subject to:
(a) hirers payment of the damage/loss liability charge stated on the agreement.
(b) hirer not having acted or having caused any other person to have acted in any manner which is in contravention of the agreement including the special conditions .
(c) hirer not being covered under any policy of insurance.
(d) hirer providing such information and assistance as may be requested and, if necessary, authorising the company insurer to bring, defend or settle legal proceedings, but the company shall have sole conduct of the proceedings.
a) Hirer will promptly report any incident involving loss or damage to the vehicle or loss involving the vehicle while rented under the agreement to the company location where the vehicle was hired and will deliver to the company immediately, every summons, complaint or paper in relation to such loss. Compliance with this sub-paragraph does not excuse the hirer from reporting all incidents to police or other proper authorities.
b) Hirer releases and holds harmless the company (and its agents and employees) from all claims for loss or damages to their personal property, or that of any other person left in the vehicle, which is received handled or stored by the company at any time before, during or after this rental period, whether due to the company's negligence or otherwise.
c) Except as provided by law no driver or passengers in the vehicle shall be or deemed to be the agent, servant or employee in any manner for any purpose whatsoever.
d) The company gives no express or implied warranty as to any matter whatsoever including without limitation the condition of the vehicle and equipment, its merchantability or fitness for any particular purpose.
e) No right of the company under this agreement may be waived except in writing by an officer of the company.
f) Words used in the agreement to denote any gender shall include all genders, singular words include the plural, and noted on the agreement.
Note: Outside the normal opening hours, depositing the keys and documents in a letter box does not mean the end of rental. You remain liable for any damages until an employee from Advance Car Rental takes the possession of the vehicle, documents and keys.
The vehicle must be returned with the amount of fuel equal to that at the time of the rental. If the vehicle is returned with less fuel the difference will be charged at a rate which may include a service component unless prior arrangements have been made and noted on the Rental Agreement.
Vehicle rental rates change very frequently. A rental quote may be received via many channels including but not limited to direct telephone lines and company website. Unless specified, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate.
Rates quoted on the web site are based on Cash Payment in Advance, Limited supply available and KM restrictions apply.
Rates quoted on web site are exclusive of Goods and services Tax,Vehicle Registration Recovery Fee, Contract Processing fee,Collision Damage Waiver and any premium location surcharge if applicable.
Note: Web specials, deals, offers, and discounted rates are not applicable during and around school and public holidays.
Monday to Friday 8.00am-6.00pm
Saturday and Sunday: 8.00am-3.00pm
Vehicles picked up or dropped off outside of these hours will be charged accordingly.
NB: We only service Tullamarine Airport (we do NOT service Avalon Airport)
Melbourne Domestic Airport
Open 24 hours a day
AFTER HOURS PICK UP AND DROP OFF
A surcharge of AUD38.50 will apply to after hours collections or returns at our airport locations (between 10:30 pm to 6:59 am).
A surcharge of AUD22.00 applies to after hours collections or returns at our Melbourne location (Mon-Fri between 6pm and 8am / Sat-Sun 3pm and 8am). If both pick up and drop off are outside of office hours a surcharge of $44.00 will apply. LATE COLLECTION/RETURN SURCHARGE
If vehicle is not returned on time allocated or unless notified, a grace period of 29 minutes will be granted. Extra hours will be charged as follows.
0-29 minutes - no charge.
30 minutes - 59 minutes: 1/2 the daily rate
over 1 hour - 1 full day is charged
There will be no refunds given for the early return of rental vehicles.
Public Holiday Surcharge
A public holiday surcharge of AUD33.00 applies for all pick ups and drop offs on:
Please note that 200kms per day only are included in the base rental price of your booking for all vehicles. Additional kilometres will be charged as below:
Holden Commodore - 22c per additional kilometre
Mitsubishi Outlander - 22c per additional kilometre
Toyota Commuter - 22c per additional kilometre
Toyota HiAce - 22c per additional kilometre
Toyota Tarago - 22c per additional kilometre
Hyundai Getz - 22c per additional kilometre
Toyota Corolla - 22c per additional kilometre
Toyota Camry - 22c per additional kilometre
Mercedes Benz CLK 320 - 89c per additional kilometre
Free cancellation up to 72 hours prior to pickup. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.